Introducing AiRo: For the first time, Afiniti’s award-winning behavioral pairing technology is now available to small and medium-sized enterprises

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AiRo

For the first time, clients’ data teams can take control of Afiniti’s award-winning artificial intelligence platform. With an interactive and customizable dashboard, users are able to forecast and measure the benefit AiRo generates in real-time.

AiRo represents a step change in the availability of AI-driven behavioral pairing technology for organizations with fewer than 300 agents.

Afiniti Enterprise

Afiniti’s original and most powerful product, designed for large enterprises, continues to deliver transformative gains for clients. Its unique, patented AI technology pairs customers with employees on the basis of best behavioral fit to measurably improve business outcomes.

Where It Works

Afiniti is optimizing customer interactions and delivering precisely measurable uplift across a wide variety of industries today.

Learning

Useful guidance for making the most of your Afiniti product.

What does Afiniti do?

What does Afiniti do?

William Armstrong, Superhero Aficionado, and Marje Armstrong, Head of Investor Relations at Afiniti, explain what Afiniti does.

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Our products

Afiniti’s award-winning behavioral pairing technology is available in two products: AiRo and Enterprise. Each product combines behavioral data with artificial intelligence and machine learning to improve the quality of customer interactions.

Free

Self-service product for enterprises with small to medium-sized contact centers

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30-300 agent seats in a queue

ACD switch data only

Operational metric optimization only

Free for Avaya CC Elite customers

On-premise or cloud deployment

Basic customer support

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Paid

Self-service product for enterprises with small to medium-sized contact centers

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30-300 agent seats in a queue

ACD switch data, up to 7 model features, data enhancements available

Usage-based pricing

On-premise or cloud deployment

Limited customer support

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Enterprise

Full-scale, powerful product for enterprises with large contact centers

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Over 300 agent seats in a queue

ACD switch data, unlimited model features, CRM, and third party data fields

Pay-for-performance or fixed monthly fee

On-premise or cloud deployment

Ongoing full support from Afiniti

Inquire Today